January 17, 2014 – The Fairfield Inn & Suites New Bedford is proud to announce they were recently awarded the 2013 Silver Hotel Award by Marriott International. The Silver Hotel Award is given to those properties who achieve and maintain near perfect Guest Satisfaction Scores (GSS) throughout the year. This is the second consecutive year the Fairfield Inn & Suites in New Bedford has been awarded this designation. Impressively, the Fairfield Inn & Suites New Bedford was the only hotel property in the state of Massachusetts to achieve this elite designation.
“Guest satisfaction is very important us and it’s an honor that our guests and Marriott International are able to take notice of our efforts to provide an outstanding guest experience to every guest, every time”, says Sara Haslam, General Manager, Fairfield Inn & Suites New Bedford. “We take great pride in our property, our employees, and most importantly, our guests.”
The 2013 Silver Hotel Award is a performance award based on Guest Satisfaction Scores from January 1, 2013 – December 31, 2013. The award is only achieved by eligible properties in the top twenty percent of the total 702 Fairfield Inn & Suites properties across the country. Overall satisfaction scores for the Fairfield Inn & Suites New Bedford were a staggering seven percent higher than the national brand average. “It is great to see our New Bedford hotel receive this prestigious recognition once again from Marriott. This Fairfield Inn & Suites has become well known for impeccable service as New Bedford has grown as a destination over the past few years”, says Tim Burkhardt, Vice President of Hotel Operations, Lafrance Hospitality Company.
The Fairfield Inn & Suites New Bedford is independently owned and operated by Lafrance Hospitality Company of Westport, Massachusetts.